Shipping Policy

At Whimsy Craft Lab, we carefully pack and ship every order with love and attention. Please review the information below before placing your order.

1. Order Processing Time

All orders require processing time before shipment.

• Orders are usually processed within [2–5 business days]
• During peak seasons, promotions, product launches, holidays, or high-order periods, processing may take longer
• Business days do not include weekends or public holidays
• Processing time and shipping time are separate

Once your order has been packed and handed over to the shipping carrier, you will receive a shipping confirmation email with tracking information.

2. Shipping Destinations

We currently ship to [worldwide / selected countries].

Please note:

• Some countries or regions may be temporarily unavailable due to logistics restrictions, customs issues, carrier limitations, or force majeure events
• We reserve the right to cancel and refund orders if shipping service is unavailable to the destination provided

3. Estimated Shipping Time

Shipping times vary depending on destination, customs clearance, local courier handling, weather, and other external factors.

Estimated delivery times after dispatch:

• United States: [7–15 business days]
• Canada: [8–18 business days]
• United Kingdom: [7–15 business days]
• Europe: [8–20 business days]
• Australia / New Zealand: [8–18 business days]
• Asia: [5–12 business days]
• Other regions: [10–25 business days]

These timeframes are estimates only and are not guaranteed.

Delays may occur due to:

• Customs inspection
• Flight or transport delays
• Severe weather
• Local courier delays
• Peak shopping seasons
• Incomplete or incorrect delivery information
• Remote area delivery limitations

4. Shipping Fees

Shipping fees are calculated at checkout based on the destination, order weight, package size, and shipping method selected.

We may also offer promotions such as:

• Free shipping on orders over [$50]
• Limited-time shipping discounts
• Region-specific shipping offers

Any applicable shipping fee will be clearly shown before you complete payment.

5. Tracking Information

Once your order ships, you will receive a tracking number by email.

Please note:

• Tracking updates may take 2–7 business days to appear after shipment
• In some countries, final delivery may be completed by a local postal or courier partner
• Tracking events may update more slowly than expected depending on the carrier

If you do not receive your tracking email, please check your spam or junk folder first, then contact us.

6. Customs Duties, Taxes, and Import Charges

For international orders, customs duties, import taxes, VAT, and any local handling fees may apply depending on your country’s regulations.

Please note:

• These charges are not included in the product price or shipping fee unless otherwise stated
• The customer is responsible for any customs duties, import taxes, clearance fees, or other charges required by the destination country
• We are not responsible for delays caused by customs clearance

If a package is refused by the customer due to customs charges or import taxes, the original shipping fee is non-refundable, and any return fees or carrier charges may be deducted from the refund.

7. Incorrect Address / Failed Delivery

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided:

• Delivery may be delayed, returned, or failed
• We are not responsible for packages lost due to incorrect address information submitted by the customer
• If the package is returned to us, reshipping costs must be paid by the customer before we resend it

If you notice an address mistake, please contact us as soon as possible. We can only update the address before the order has shipped.

8. Order Changes and Cancellations

We accept order change or cancellation requests only before the order has been processed or shipped.

Once an order has been packed, shipped, or entered fulfillment, we may no longer be able to make changes, including:

• Changing products
• Changing address details
• Cancelling the order

If you need help, please contact us immediately after placing your order.

9. Delayed Shipments

While we always do our best to deliver orders within the estimated timeframe, shipping delays can occur for reasons outside our control.

We are not liable for shipping delays caused by:

• Carrier disruptions
• Customs processing
• Severe weather
• Political events
• Public holidays
• Natural disasters
• High-volume logistics periods
• Other force majeure events

If your tracking has not updated for an extended period, please contact us and we will do our best to assist.

10. Lost Packages

A package may be considered lost if:

• Tracking has not updated for an unusually long period, and
• The carrier cannot confirm successful delivery, or
• The parcel is officially declared lost by the carrier

If you believe your package is lost, please contact us within [15 / 30] days of the last tracking update.

We will review the case and, where appropriate, offer a replacement or other resolution based on the shipping status, carrier investigation, and order circumstances.

Please note:

• We are not responsible for packages stolen after marked delivery
• We are not responsible for loss caused by incorrect shipping information entered by the customer
• Claims submitted too long after delivery or tracking inactivity may not be accepted

11. Delivered but Not Received

If tracking shows “Delivered” but you have not received your parcel, please:

1. Check around your mailbox, porch, parcel locker, reception, or delivery area
2. Ask family members, neighbors, or building staff
3. Contact your local post office or carrier with your tracking number
4. Wait 24–48 hours, as some carriers mark packages as delivered slightly before actual drop-off

If you still cannot locate the package, contact us and we will try to assist. However, once a package is marked as delivered by the carrier, we cannot guarantee reimbursement or replacement.

12. Damaged Parcels

If your package arrives visibly damaged, please contact us within 48 hours of delivery and provide:

• Your order number
• Clear photos of the outer packaging
• Clear photos of the damaged item(s)
• Any relevant shipping label photos

We will review the case and work with you on an appropriate solution.

Claims submitted without photos or after an unreasonable delay may not be eligible for review.

13. Split Shipments

In some cases, your order may be shipped in multiple packages due to:

• Product availability
• Warehouse handling
• Package size restrictions
• Shipping optimization

If this happens, you may receive multiple tracking numbers and your items may arrive separately.

14. Pre-Order / Made-to-Order / Customized Items

If your order includes pre-order, made-to-order, or customized items:

• Processing time may be longer than standard orders
• Estimated production time will be stated on the product page when applicable
• Orders containing customized items may ship only after the custom item is completed, unless otherwise arranged

Customized or made-to-order products may not be eligible for cancellation once production has started.

15. Remote Areas and Exceptional Locations

Deliveries to remote areas, islands, military addresses, or special jurisdictions may require additional shipping time or fees.

In some cases, we may contact you if:

• Additional shipping payment is required
• Delivery service is unavailable
• Alternative shipping arrangements are needed

16. Refused Shipments / Returned to Sender

If a package is refused by the recipient or returned to sender due to:

• Unpaid customs duties or taxes
• Incorrect or incomplete address
• Repeated failed delivery attempts
• Refusal to accept the parcel

Any refund issued may exclude:

• Original shipping charges
• Return shipping charges
• Customs-related fees
• Carrier handling fees

17. Shipping Insurance

If shipping insurance is offered at checkout and selected by the customer, claims will be handled according to the insurance terms.

If insurance is not selected, resolutions for lost, damaged, or stolen packages will be reviewed at our discretion based on carrier results and order circumstances.

18. Contact Us

If you have any shipping questions, please contact us at:

Email: [support@whimsycraftlab.com]
Response Time: [within 24–48 business hours]

Please include your order number in your message so we can assist you faster.